Privacy Policy

Last updated: 7 September 2026

Shadowborne Publications Ltd respects your privacy and is committed to protecting your personal information. This policy explains what information we collect, why we use it and the rights available to you.

1. Who we are

Shadowborne Publications Ltd is the controller responsible for the personal information collected through this website.

Website: https://shadowbornepublications.co.uk
Company number: 16524456
Registered office: Bentinck Works, Bentinck Street, Farnworth, Bolton, England, BL4 7EP
Privacy enquiries: orders@shadowbornepublications.co.uk

In this policy, “we”, “us” and “our” refer to Shadowborne Publications Ltd.

2. Information we collect

Depending on how you use the website, we may collect:

Your name, email address, telephone number and billing or delivery address.
Details of books, digital products or other items you purchase.
Information connected with an order, refund, delivery or customer-service request.
Account information if you choose to create a customer account.
Messages and information you provide when contacting us.
Records associated with digital purchases and downloads.
Technical information such as your IP address, browser, device type and pages visited.
Cookie preferences and consent records.
Website usage information collected through optional analytics cookies where you have consented to them.

We do not receive or store your complete payment-card details. Payments are handled securely by the payment provider selected during checkout.

3. How we collect your information

We collect personal information:

Directly from you when you place an order, create an account, download a product or contact us.
Automatically through necessary website technologies and, where permitted, optional cookies.
From service providers involved in processing payments, fulfilling orders, delivering digital products or protecting the website.

4. How and why we use your information

We use personal information only when we have a lawful reason to do so.

Fulfilling our contract with you

We use your information to:

Process payments and orders.
Deliver physical books and provide access to digital products.
Send order confirmations and service messages.
Handle questions, cancellations, refunds and complaints.
Maintain any customer account you create.

Meeting our legal obligations

We may use and retain information to:

Maintain accounting and tax records.
Comply with consumer-protection requirements.
Prevent, detect or investigate fraud and unlawful activity.
Respond to lawful requests from regulators, courts or public authorities.

Our legitimate interests

Where our interests do not override your rights, we may use information to:

Operate, protect and improve the website.
Respond to enquiries.
Maintain business and transaction records.
Diagnose technical problems.
Protect our customers, business and services from misuse or security threats.

Your consent

With your permission, we may use optional cookies to understand how visitors use the website and improve their experience.

If we introduce email marketing, we will only send it where we have the appropriate permission or another lawful basis. You can unsubscribe at any time.

5. Payments

Payments are processed by third-party payment providers, including Square where it is offered at checkout.

The payment provider receives the information required to authorise and process your payment. Its handling of that information is governed by its own privacy policy.

We receive confirmation of the transaction and limited payment information needed to manage your order, but we do not store your complete card number or security code.

6. Order fulfilment

We may share the information required to produce and deliver your order with Bookvault or another fulfilment and delivery provider.

This may include your name, delivery address, contact details and the products ordered. These providers are permitted to use the information only as necessary to fulfil the order and provide related services.

7. Other organisations we share information with

Where necessary, we may share limited personal information with:

Payment processors.
Book production, fulfilment, postal and delivery providers.
Website hosting, email and technical-support providers.
Analytics providers where you have consented to analytics cookies.
Professional advisers such as accountants, insurers or legal advisers.
Fraud-prevention and website-security providers.
Regulators, courts, law-enforcement bodies or public authorities where disclosure is legally required.
A purchaser or successor if the business or its assets are sold or reorganised.

We do not sell your personal information.

8. International transfers

Some service providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate protections are in place. These may include UK adequacy regulations or approved contractual safeguards.

9. Cookies

Necessary cookies are used to make the website, shopping basket, checkout, security features and cookie-preference controls work.

With your permission, we may also use optional cookies for functions such as analytics or measuring website performance. Optional cookies should not be activated until you have made a choice.

You can accept optional cookies, reject them or customise your choices using the cookie notice. You can withdraw or change your cookie consent at any time by contacting us.

You can also delete cookies through your browser settings. Blocking necessary cookies may prevent parts of the website or checkout from working correctly.

10. How long we retain information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

In general:

Order, invoice and payment records are normally retained for six years to meet accounting, tax and legal requirements.
Customer-account information is retained while the account remains active and for a reasonable period afterwards.
Enquiries and customer-service correspondence are retained only for as long as required to resolve the matter and maintain appropriate business records.
Marketing information is retained until you unsubscribe, withdraw consent or we determine that it is no longer required.
Cookie choices and consent records are retained for the period needed to respect and demonstrate those choices.
Technical and security records are retained only for as long as reasonably required to protect and maintain the website.

We may retain information for longer where required by law or in connection with a legal claim.

11. Your rights

Depending on the circumstances, UK data-protection law may give you the right to:

Ask for a copy of your personal information.
Ask us to correct inaccurate or incomplete information.
Ask us to erase personal information.
Ask us to restrict how information is used.
Object to processing based on legitimate interests.
Receive certain information in a portable format.
Withdraw consent at any time where processing relies on consent.
Complain to the Information Commissioner’s Office.

These rights are not absolute, and legal exemptions may sometimes apply.

To exercise a right, contact us at orders@shadowbornepublications.co.uk. We may need to verify your identity before completing the request.

12. Children’s information

Our website and products are not directed at children, and we do not knowingly collect personal information from children through the website.

If you believe a child has provided personal information to us, please contact us so that we can investigate and take appropriate action.

13. Security

We use reasonable technical and organisational measures intended to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

No internet transmission or storage system can be guaranteed to be completely secure.

14. Automated decision-making

We do not ordinarily use personal information to make solely automated decisions that produce legal or similarly significant effects.

15. External links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. You should read the privacy policy of any external website you visit.

16. Changes to this policy

We may update this policy when our website, services or legal obligations change. The latest version will be published on this page with an updated revision date.

17. Contacting us

Questions, requests or concerns about this policy can be sent to:

Shadowborne Publications Ltd
Bentinck Works, Bentinck Street, Farnworth, Bolton, England, BL4 7EP
orders@shadowbornepublications.co.uk

You may also complain to the Information Commissioner’s Office:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Website: https://ico.org.uk
Telephone: 0303 123 1113