Last updated: 7 September 2026
This policy applies to purchases made directly from the Shadowborne Publications website. It does not affect your statutory rights.
You have the right to cancel an online order for a printed book without giving a reason.
You must notify us within 14 days beginning on the day after you receive your order. After notifying us, you have a further 14 days to return the book.
To cancel an order, email orders@shadowbornepublications.co.uk and include:
Please contact us before returning anything. We will provide the appropriate return instructions and return address.
You may inspect a book as you would in a shop. However, you are responsible for any reduction in its value caused by handling it beyond what is reasonably necessary to establish its nature, characteristics and condition.
Please return the book securely packaged and in a resalable condition wherever possible.
We may make a reasonable deduction from your refund if the book has been damaged or handled more than necessary while in your possession.
If you cancel because you have changed your mind, you are responsible for the cost of returning the book unless we agree otherwise.
We recommend obtaining proof of postage and using a tracked service where appropriate. You remain responsible for the returned item until it reaches the specified return address.
If the book is faulty, damaged, incorrectly supplied or not as described, Shadowborne Publications will cover reasonable return costs or provide another suitable return method.
When a valid cancellation is made, we will refund:
Any additional amount paid for premium or expedited delivery will not normally be refunded.
We may withhold the refund until we have received the returned book or you provide evidence that it has been sent back, whichever occurs first.
Approved refunds will be made to the original payment method within 14 days of receiving the returned book or acceptable evidence of its return.
Your bank or payment provider may require additional time to display the refund in your account.
Please inspect your order after delivery and contact us promptly if a book:
Email orders@shadowbornepublications.co.uk with your order number, details of the problem and, where possible, clear photographs showing the damage or fault.
Where applicable, we will offer a replacement, refund or another remedy in accordance with the Consumer Rights Act 2015.
For qualifying faulty goods rejected within 30 days, you may be entitled to a full refund. Other statutory remedies may remain available after this period.
Damage caused by misuse, neglect, accidental damage or ordinary wear and tear is not considered a product fault.
Different cancellation rules apply to digital content.
When purchasing an EPUB or other digital download, you may be asked to expressly consent to immediate access and acknowledge that you will lose your 14-day cancellation right once the download or supply of the digital content begins.
If you provide that consent and acknowledgement, you will not normally be entitled to cancel the purchase after the download has become available or has started.
This does not affect your rights if the digital content is faulty, inaccessible, corrupted, not as described or not supplied correctly. If you experience a problem, email orders@shadowbornepublications.co.uk with your order details and a description of the issue.
We may first attempt to resolve the issue by providing technical assistance, a replacement file or renewed download access. Where the problem cannot be resolved, you may be entitled to a price reduction or refund under applicable consumer law.
If the digital content has not yet been supplied and immediate access has not begun, please contact us promptly if you wish to cancel.
Sale or promotional items are subject to the same statutory cancellation and faulty-goods rights as full-price items.
A price reduction alone does not remove your consumer rights. However, you cannot claim a remedy for a specific fault or imperfection that was clearly disclosed before purchase.
If you receive a faulty, damaged or incorrect printed book, we may offer an exchange or replacement where stock is available.
For change-of-mind returns, please contact us before returning the item. Where an exchange is not practical, we may process a refund and ask you to place a new order.
This policy applies only to purchases made directly through the Shadowborne Publications website.
If you purchased the book from another retailer, marketplace or bookseller, please contact that seller and follow its returns procedure.
If we have confirmed that a refund has been issued but it is not showing in your account:
If you still cannot locate it, email orders@shadowbornepublications.co.uk.
For cancellations, returns, refunds, damaged items or digital-download problems, contact:
Shadowborne Publications Ltd
Email: orders@shadowbornepublications.co.uk
Please include your order number whenever possible.